Privacy Policy

Effective Date: September 25, 2025

Last Updated: September 25, 2025

1. Information We Collect

At Health Infinity Plus, we are committed to protecting your privacy while providing exceptional healthcare services. We collect various types of information to ensure comprehensive care:

• Personal Identifiers: Full name, date of birth, social security number, contact information, emergency contacts
• Medical Information: Complete medical history, current medications, allergies, treatment records, diagnostic results
• Insurance Details: Insurance provider information, policy numbers, coverage details, billing information
• Digital Information: Website usage data, appointment booking preferences, patient portal activity
• Communication Records: Correspondence with healthcare providers, appointment scheduling communications
• Financial Information: Payment methods, billing addresses, transaction records

2. How We Use Your Information

Your information is used exclusively for legitimate healthcare and administrative purposes:

• Medical Treatment: Providing comprehensive healthcare services, medical consultations, and specialized treatments
• Care Coordination: Coordinating with specialists, hospitals, and other healthcare providers involved in your care
• Appointment Management: Scheduling, confirming, and managing your appointments across all our specialties
• Insurance Processing: Filing insurance claims, verifying coverage, and processing payments
• Quality Improvement: Analyzing care patterns to improve our services and patient outcomes
• Communication: Sending appointment reminders, test results, and health education materials
• Legal Compliance: Meeting regulatory requirements and responding to legal requests
• Research: Conducting medical research with your explicit consent (de-identified data only)

3. Information Sharing and Disclosure

We share your information only when necessary and authorized:

• Healthcare Team: Sharing with doctors, nurses, and medical staff directly involved in your care
• Referring Providers: Communicating with specialists, laboratories, and imaging centers for your treatment
• Insurance Companies: Submitting claims and obtaining pre-authorization for treatments
• Business Associates: Working with HIPAA-compliant partners for billing, IT services, and medical transcription
• Legal Authorities: Complying with court orders, subpoenas, and mandatory reporting requirements
• Public Health: Reporting communicable diseases and participating in public health initiatives
• Emergency Situations: Sharing information when necessary to protect your health and safety

4. Data Security and Protection

We implement comprehensive security measures to protect your sensitive information:

• Physical Security: Secure facilities with access controls, surveillance systems, and locked storage areas
• Administrative Controls: Regular staff training, background checks, and strict access policies
• Incident Response: 24/7 monitoring and rapid response procedures for security incidents
• Compliance Monitoring: Regular audits to ensure ongoing HIPAA compliance

5. Your Privacy Rights

Under HIPAA and other privacy laws, you have important rights regarding your health information:

• Right to Access: Request and receive copies of your medical records within 30 days
• Right to Amend: Request corrections to inaccurate or incomplete information in your records
• Right to Restrict: Request limitations on how we use or share your health information
• Right to Alternative Communication: Request that we contact you through specific methods or locations
• Right to Accounting: Receive a list of disclosures we have made of your health information
• Right to File Complaints: File complaints with us or the Department of Health and Human Services
• Right to Paper Copy: Receive a paper copy of this privacy policy upon request

6. Cookies and Website Technology

Our website uses various technologies to improve your online experience:

• Essential Cookies: Required for website functionality, secure login, and appointment booking
• Performance Cookies: Help us understand how visitors use our website to improve user experience
• Functional Cookies: Remember your preferences and settings for future visits
• Analytics Tools: Collect aggregated data about website usage patterns (no personal health information)

You can control cookie settings through your browser preferences, though some website features may be limited.

7. Third-Party Services

We work with carefully selected partners who are bound by strict confidentiality agreements:

• Cloud Storage Providers: HIPAA-compliant services for secure data storage and backup
• Billing Services: Certified medical billing companies for insurance claims processing
• Telemedicine Platforms: Secure video conferencing solutions for remote consultations
• Laboratory Partners: Certified labs for diagnostic testing and results reporting
• Pharmacy Networks: Electronic prescribing systems for medication management

8. Minors and Family Privacy

We take special care to protect the privacy of minors and respect family dynamics:

• Parental consent required for treatment of minors under 18
• Confidential services for adolescents as permitted by state law
• Family communication preferences respected in all interactions
• Special protections for sensitive health information involving minors

9. International Data Transfers

If you receive services while traveling internationally or access our services from outside the United States:

• Your information may be transferred to and processed in the United States
• We ensure appropriate safeguards are in place for international transfers
• Local privacy laws may differ from U.S. healthcare privacy regulations
• Emergency care abroad may require sharing information with foreign healthcare providers

10. Data Retention

We retain your health information according to legal requirements and medical best practices:

• Active Records: Maintained for the duration of your relationship with our practice
• Adult Records: Retained for at least 10 years after last treatment
• Minor Records: Retained until age 28 or longer as required by state law
• Billing Records: Maintained for at least 7 years for tax and audit purposes
• Digital Records: Securely archived with periodic review for continued necessity

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements:

• Material changes will be posted prominently on our website 30 days before taking effect
• You will be notified by email if you have provided your email address
• Patients will receive notice during their next appointment
• The current policy will always be available on our website
• Previous versions will be maintained for reference

12. Contact Information and Complaints

We are committed to addressing your privacy concerns and questions promptly:

You also have the right to file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated:

13. Acknowledgment

By using our services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services constitutes acceptance of any updates to this policy.

Thank you for trusting Health Infinity Plus with your healthcare needs. Your privacy and trust are fundamental to our mission of providing excellent medical care.