Terms & Conditions

Effective Date: September 25, 2025

Last Updated: September 25, 2025

1. Acceptance of Terms

By accessing our website, booking appointments, or receiving healthcare services from Health Infinity Plus ("we," "us," "our," or "the Company"), you ("Patient" or "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, along with our Privacy Policy and Notice of Privacy Practices.

These terms apply to all interactions with our healthcare system, including but not limited to:

• In-person medical consultations and treatments
• Telemedicine and virtual healthcare services
• Use of our website and patient portal
• Participation in wellness programs and health plans
• Communication with our healthcare team

2. Healthcare Services Overview

Health Infinity Plus provides comprehensive medical services through our network of certified healthcare professionals. Our services include:

3. Patient Responsibilities and Obligations

As a patient of Health Infinity Plus, you agree to the following responsibilities:

Medical Information and Honesty

• Provide complete, accurate, and truthful information about your medical history, current medications, allergies, and symptoms
• Update your information promptly when changes occur
• Disclose all current and past medical treatments, including alternative therapies and supplements
• Report any adverse reactions or complications immediately

Treatment Compliance

• Follow prescribed treatment plans, medication regimens, and post-procedure care instructions
• Attend all scheduled follow-up appointments
• Notify us immediately if you cannot comply with prescribed treatments
• Participate actively in your healthcare and wellness programs

Appointment Etiquette

• Arrive on time for scheduled appointments
• Bring necessary documentation, insurance cards, and identification
• Respect our healthcare providers, staff, and other patients
• Maintain appropriate behavior in all healthcare facilities

4. Appointment Policies and Procedures

Cancellation and Rescheduling Policy

• Standard Appointments: Minimum 24-hour notice required for cancellations
• Specialist Appointments: Minimum 48-hour notice required
• Procedure Appointments: Minimum 72-hour notice required
• Emergency Exceptions: Medical emergencies and hospitalizations exempt from cancellation fees

No-Show and Late Arrival Policy

• Patients arriving more than 15 minutes late may need to reschedule
• No-show fees may apply for missed appointments without proper notice
• Repeated no-shows may result in dismissal from the practice
• Late arrivals will be accommodated when possible but may result in shortened appointment times

5. Financial Terms and Payment Policies

Payment Responsibility

• Payment Due: Payment is due at the time of service unless prior arrangements have been made
• Insurance Verification: Patients are responsible for verifying insurance coverage and benefits
• Copays and Deductibles: All copayments and deductibles must be paid at the time of service
• Non-Covered Services: Services not covered by insurance are the patient's responsibility

Insurance and Billing

• We accept most major insurance plans and will verify coverage before treatment
• Pre-authorization requirements are the patient's responsibility to obtain
• Claims will be submitted promptly to insurance providers
• Patients will receive detailed billing statements for all services

Payment Plans and Financial Assistance

• Extended payment plans available for qualifying patients and procedures
• Financial hardship programs available on a case-by-case basis
• Third-party financing options available for elective procedures
• Charity care programs comply with federal and state regulations

6. Telemedicine and Digital Health Services

Our telemedicine services are subject to additional terms and conditions:

• Geographic Limitations: Patient must be located within states where our providers are licensed
• Emergency Limitations: Telemedicine is not appropriate for emergency situations requiring immediate in-person care
• Technical Support: Technical difficulties may require rescheduling of appointments
• Recording Policy: Sessions may be recorded for quality assurance with patient consent

7. Medical Records and Information Management

• Electronic Health Records: All medical records are maintained in HIPAA-compliant electronic systems
• Record Access: Patients may request copies of their medical records with proper identification
• Record Retention: Records are retained according to state and federal requirements
• Information Accuracy: Patients are responsible for reviewing and correcting inaccurate information

8. Limitations of Liability and Disclaimers

9. Website Terms of Use

When using our website and online services:

• Age Requirements: Users must be at least 18 years old or have parental/guardian consent
• Account Security: Patients are responsible for maintaining the security of their login credentials
• Prohibited Uses: Website may not be used for illegal activities or to harm our systems
• Content Ownership: All website content is proprietary and protected by copyright
• Information Accuracy: Website content is for informational purposes and not a substitute for professional medical advice

10. Intellectual Property Rights

• All content, trademarks, and materials on our website are protected by intellectual property laws
• Patients may not reproduce, distribute, or modify our content without written permission
• Patient testimonials and photos may be used for marketing purposes with explicit consent
• Medical protocols and treatment methods are proprietary to Health Infinity Plus

11. Termination of Patient Relationship

The patient-provider relationship may be terminated under the following circumstances:

• Patient-Initiated: Patients may terminate the relationship at any time with written notice
• Provider-Initiated: We may terminate the relationship for cause with appropriate notice and transition care
• Grounds for Termination: Non-payment, non-compliance with treatment, abusive behavior, or violation of these terms
• Transition of Care: We will provide reasonable assistance in transferring care to another provider
• Medical Records: Records will be provided to new healthcare providers upon proper authorization

12. Dispute Resolution and Governing Law

• Governing Law: These terms are governed by the laws of United State
• Jurisdiction: Legal proceedings must be brought in United State courts
• Class Action Waiver: Disputes must be resolved individually, not as part of class actions
• Statute of Limitations: Claims must be brought within the time limits specified by applicable law

13. Updates and Modifications

We may update these Terms and Conditions periodically:

• Material changes will be posted on our website with 30 days' advance notice
• Patients will be notified of significant changes via email or patient portal
• Continued use of our services constitutes acceptance of updated terms
• Previous versions will be archived for reference

14. Contact Information for Legal Matters

15. Severability and Entire Agreement

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue in full force and effect. These terms, together with our Privacy Policy and Notice of Privacy Practices, constitute the entire agreement between you and Health Infinity Plus.

Thank you for choosing Health Infinity Plus. We look forward to providing you with exceptional healthcare services while maintaining the highest standards of professionalism and care.